1. Introduction
DisputeтАСResponse (тАЬweтАЭ, тАЬourтАЭ, тАЬusтАЭ) is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard your personal information. Applicable to all users of our website https://dispute-response.com/ and services.
2. Information We Collect
a. Directly from You
- Contact info (name, email, phone, company, country) from forms.
- Merchant business details (transaction types, risk factors, etc.)
b. Automatically
- Standard web analytics (IP address, browser, device, usage).
- Cookies & tracking tools to enhance user experience and site functionality.
3. How We Use Your Information
- Provide chargeback monitoring, alerts, analytics, fraud management.
- Analyze data to identify fraud patterns and improve services.
- Communicate updates, marketing, administrative notices.
- Comply with legal obligations and enforce agreements.
4. Legal Basis
- Consent: Forms you complete give us permission.
- Contractual: Necessary to deliver services.
- Compliance: We may process data to comply with legal duties.
5. Disclosure of Information
We do not sell personal data. We may share with:
- Service providers (analytics, email delivery).
- Legal authorities if required by law.
- Business transfers, in case of mergers or acquisitions.
6. Data Security
We use industry-standard protectionsтАФencryption, access controls, secure servers. While we strive to protect your information, no system is 100% secure.
7. Data Retention
We retain personal data as long as necessary for purpose, legal compliance, or contractual fulfillment. Then it is securely deleted or anonymized.
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8. Your Rights
Depending on jurisdiction, you may have rights to:
- Access, rectify, delete your data.
- Object to or restrict processing.
- Data portability.
- Withdraw consent.
- Lodge a complaint with a relevant supervisory authority.
9. International Transfers
Your data may be transferred and stored in countries with different privacy laws. WeтАЩll ensure adequate protections (e.g., standard contractual clauses).
10. ChildrenтАЩs Privacy
Our site and services are not directed at children under 16. We do not knowingly collect or process data from minors.
11. Cookies & Tracking
We use cookies to:
- Enhance site functionality and user experience.
- Collect analytics via third-party services (e.g., Google Analytics).
You may delete or block cookies via your browser, but this may affect website performance.
12. Changes to This Policy
We may update this Policy periodically. WeтАЩll post revisions on this page with a revised тАЬEffective Date.тАЭ Continued use constitutes acceptance of changes.
13. Contact Information
If you have questions, or wish to exercise your rights, contact us at:
Email: support@dispute-response.com